What is Dog Culture?
Dog Culture is a locally owned, fun and unique doggie enrichment facility and social hub with two locations; Downtown Greenville and Mauldin. Our goal is to create a safe, healthy, active environment and experience with the purpose of improving the lifestyle for not only the dog but the owner as well. At Dog Culture, we love all dogs and are pleased to offer something to all of our four-legged friends.
Why Does Your Doggie Need Day Care?
Doggie Daycare is critical to your pup’s mental and physical health. For puppies, day care allows them the opportunity to socialize and learn social cues, which is vital to their development. For adult dogs, day care gives them the exercise and socialization that allows them to thrive. And no matter how old your dog is, just like us humans, they love to have fun and hang out with their friends!
Is Doggie Day Care Right For Your Dog?
Doggie Daycare is not a perfect fit for every dog and that is totally okay. That does not mean you have a bad dog, our facility simply may not be for them. Reactive or fearful dogs may not have a good experience at day care and may not be a good fit. Each dog at Dog Culture will undergo a meet and greet to determine if our daycare and sleepover environment is appropriate for them.
What Is The Meet And Greet And Why Are They Required?
The meet and greet allows us to evaluate your dog’s personality to determine the current level of their social development to ensure that he/she is a good fit and can play well with others, as well as be comfortable with our team members. We strive to maintain a safe environment for all of our dogs and employees.
After A Successful Meet and Greet, Will My Dog Always Be A Candidate For Day Care?
Not necessarily. Our team members are constantly supervising and evaluating the pups. Under certain circumstances, dogs can grow out of daycare and sleepovers or develop tendencies that make those services no longer a good fit.
What are the Culture Sleepovers?
The Culture Sleepovers are our solution to your boarding needs. At our Mauldin location, we offer both an Open-Boarding and Loft Boarding option. Members of our Team will accompany your pup all throughout the night and make sure everyone is nice and cozy.
When can my dog come for a Culture Sleepovers? Either Open Boarding Sleepovers or Loft Stay Sleepovers?
For Open Boarding Sleepovers your pup must pass our meet and greet and be currently established in the Culture Club Daycare. The open environment offered at Dog Culture is unique and requires our team to know the personalities of each pup staying with us. Not every dog established at Dog Culture will be accepted for open-boarding. These guidelines help ensure that we maintain a safe and loving atmosphere for everyone. For Loft Boarding Stays we also require a meet and greet, but this is more to see how your pup will do with our team members and their comfort level in our lofts. This option does not entail meeting other pups, since they will not be in the daycare environment during their stay.
Is It Required That I Bring My Dog’s Food?
We highly recommend that you bring food for your pup’s stay to keep their current diet while you are away. We request that you measure out their food and place them in separate Ziploc bags. If necessary, we can provide food for $5 per day which would include 2 meals. Please note, being out of a daily routine can play a role in your puppy’s eating habits during their stay. We encourage you to pack a little something to entice them to eat their food. We suggest peanut butter or wet canned food as toppers for us to add on for them.
What Vaccinations Are Required?
At Dog Culture, we require all dogs to be current on vaccinations. All dogs should be up to date on Rabies, Bordetella (Kennel Cough), DHPP (Distemper, Hepatitis, Parainfluenza and Parvovirus) and Canine Influenza (H3N8 and H3N2) Vaccines. In addition, your dog must be up to date on flea/tick and heartworm medications. We recommend having your vaccinations renewed early, as it can sometimes take several weeks for vaccinations to take full effect. If you have any questions regarding our vaccination policy, please feel free to contact us.
Are There Any Breed Restrictions?
There are NO breed restrictions, however each dog must schedule a meet and greet prior to being admitted into daycare or sleepovers.
How Old Must My Dog Be?
All dogs accepted into dog day care must be 16 weeks old to ensure they have had the opportunity to receive the appropriate vaccinations.
Do You Board Senior Dogs?
We prefer our overnight guests over the age of 10 years young to select a facility that is better suited to handle potential issues that may arise for our senior friends. Please ask our front team and we can give you some wonderful referrals based on your pup’s needs.
Does My Dog Need To Be Spayed Or Neutered?
Dog Culture requires all of our daycare guests to be spayed or neutered by the time they are 7 months of age.
What Will My Pup Do During The Day?
Dog Culture provides your pup an active and structured day of fun. Each day, your pup will follow a daily schedule, much like kids in school, that will include play time with friends, outdoor fun, puzzles and even naps. The structured schedule gives our guests an environment that is nurturing and stimulating both physically and mentally.
How Do You Separate Dogs?
At Dog Culture, we have the ability to separate our guests into specific social groups based on each dog’s characteristics. The characteristics that are evaluated are your dog’s size, age, social activity and overall temperament and it is then determined which group would be the best fit. We have small, manageable groups which allow our staff to better monitor and interact with all the doggies.
Are The Dogs Supervised At All Times?
Absolutely! Our doggies are monitored at all times to minimize conflicts and ensure your loved ones are having a safe and exciting day. Additionally, our staff is trained on canine behavior to safeguard against any possible aggressive actions.
What Are Your Hours?
We are open 7am to 7pm, Monday thru Friday. Daycare is closed on Saturday and Sunday. We are open for sleepover pickups from 2pm-4pm on Saturday and Sunday. Holiday hours may vary.
What Time is Drop off and Pick up for Day Care?
For Daycare, Drop Off is between 7am and 9am and Pick Up is between 4pm and 7pm.
Do I Need To Make A Reservation?
Reservations are required for Sleepovers and Grooming appointments. We highly recommend Daycare are reservations as we are typically full during the week. Without a reservation, we cannot guarantee a spot for your pup. Also, half day reservations are limited daily in order to keep our day care functioning effectively and safely.
How Will My Dog Act When THEY Get Home?
Your dog is guaranteed to have an active day at Dog Culture. Even though we provide plenty of fresh water and food, your pup will be very active and stimulated, almost guaranteeing a sleepy pup when they get home. They will likely be showing more interest in their food and water too. To prevent potential complications from eating too soon after an active day, we recommend waiting an hour prior to feeding. Fido should have a good night’s sleep to be ready for his/her next exciting day!
What Is The Cancellation Policy?
- If a reservation for Sleepovers is made, a 50% deposit is required. Deposits are non-refundable if your pup’s reservation is not canceled 72 hours prior to your pup’s stay.
- If a Grooming appointment is made, a $20 deposit is required. Deposits are non-refundable if your pup’s reservation is not canceled 24 hours prior to their appointment.
- We highly recommend Daycare reservations be made and request those reservations be canceled 24 hours in advance, so they do not take up a spot for other pups trying to get in.
How Do You Keep The Facility Clean?
The cleanliness of our facility is extremely important and is a consistent and ongoing process. We continuously work to make sure each aspect of our facility is clean and sanitary by using high quality pet-safe disinfectants. If one of the dogs has an accident inside, it is our policy to immediately clean it up and disinfect the area. We can also open our garage doors which allow us to circulate the air inside the facility to help prevent airborne illnesses.
May I Tour The Facility?
We do not offer tours of the facility in order to maintain a calm environment for the dogs.
Can I Bring My Dog In If He/She Is Acting Sick?
No, if your pup is not acting like themselves, we ask you keep them at home to evaluate and bring them to your veterinarian to be checked out. Of course, please make us aware of any situation so we can help ensure there is no spread of any sickness.